Returns & size exchange

RETURNS: 

1. We take returns only in following cases:

• • Item is Defective (Please attach relevant pictures in reply)
  • Wrong Size Delivered (Other than the one that has been requested).

2. Please make all valid return requests within 7 working days of receiving the product by dropping us an email on support@shopthetaa.com

3. The item should be in its original, unworn, unused, unwashed, and undamaged condition.
4. Valid returns will be issued in the form of store credits only. The store credit will be issued within 2-3 working days upon receival of original product.
5. We do not have a return pickup facility hence the packet has to be sent back by the Customer to our address.
6. Courier refund of maximum Rs.150/- would be given to the customer in case of exchange subject to the courier receipt.
7. Minor damages like tassels being pulled off etc. might happen during transit are not covered under return/exchange policy.
8. There might be a minor (10%-12%) colour difference between the actual product and the pictures shown due to screen resolution issues. Please do not ask for exchange on this ground.
9. Products on Sale/Discounts or purchased using any sorts of Coupon Codes will not be eligible for Size Exchange & Returns.
10. International Orders will not be eligible for Size Exchange & Returns.
11. There will be NO return / refund policy for any other purpose except the ones mentioned above.

SIZE EXCHANGE:

We hope you get correct fits & love our products always, and never need to come to this page.
We also provide a margin of 2-3 inches in every outfit.

But in an extremely rare case that you do, here is our Size Exchange policy:

1. In case another size is required than the one ordered for the same product:

• • Please send back the dress to us on the below mentioned address, we do not have reverse pickup facility.

2. Do insert a slip inside the packet mentioning your contact details and the required size.

3. A new dress will be delivered in 2-4 working days after we receive and the returned dress passes the quality check.
4. The dress returned would be exchanged with the same dress of different size (subject to the availability in stock).

5. Second time Courier charges Rs. 90/- per half kg would be charged for sending back the dress.

Return Address: Thetaa, C/O YVNS Momkidsfashion LLP , 172/12/1, Ward no. 5, Yamunavihar, Shamsherpur, Paonta Sahib, Himachal Pradesh – 173025

Contact: +91-9805199946

For any other queries or issues you can Contact us.

Don’t worry, we are pretty accommodating!

All valid returns would be assigned in form of Store Credit only.